Over 9 years of consulting and management experience across multiple domains with major focus being digital enablement and transformation in BFSI sector. Responsible for translating complex and varied business needs into definable business & technical requirements and solutions. Being Solution Oriented, possess good knowledge of diverse systems and has an aptitude for business analysis.
EXPERIENCE
Assistant Manager
Digital & Technology Implementation
(Financial Services)
May 2021 - Present
KPMG, Gurgaon
- Worked with one of India’s largest Credit Card Issuer on multiple scopes including Project Management, Operations & Service Delivery Management, and Incident Management of multiple financial applications: AML (based on SAS Anti Money Laundering & DataFlux Data Management Suite), CRM (based on Oracle’s Siebel), Statements (based on In10s UniServe platform), Batch SMS and CEMS.
- Managed and monitored growth of Digital Transactions via various modes across nation for GoI’s Digital Payment Division and encouraged healthy competition between Financial Institutions to promote Digital Payments and Target based onboarding of Merchants to accept such Payments along with designing government schemes to promote digital payments whilst working with NPCI.
- Assisted with Digitization Plan for Retail Assets Centre for a leading Private Sector Bank including Gap Assessment, Designing IT Roadmap and providing recommendations on Automation of processes for lending business.
- Assisted with Thought Leadership on Emerging Technologies in BFSI Industry with focus on Cloud, AI / ML, RPA, Cyber Security and Fintech etc.
Assistant Manager
Federal Business
Nov 2019 - Feb 2021
(1 year 4 months)
Hitachi Systems Micro Clinic Pvt. Ltd., Gurgaon
- Worked closely with C-level executives to formulate business & digital strategy.
- Developed Go to Market Framework and performed Share of Wallet analysis, increasing the Q1 revenue from 280cr to 470cr YoY.
- Was part of the company’s transformation journey and helped implement new processes and procedures reducing bid approval TAT from 7 days on an average to 3 days.
- Monitored the development resource management and sales management portal along with enhancement of CRM portal based on Microsoft Dynamics.
- Helped chase the exposure numbers with PMOs, reducing the same from 650cr to 500cr.
- Analyzed and presented business data to senior management using Power BI and PowerPoint.
- Worked closely with offshore entities to monitor financial metrics and key business drivers.
Consultant
Digital Advisory
(Financial Services)
Dec 2016 - Oct 2019
(2 years 11 months)
KPMG, Gurgaon
- Was responsible for translating complex and varied requirements into definable business & technical requirements and providing solutions.
- Worked on DBT scheme implementation for GoI, with focus on software development using Scrum methodology, designing end to end flow from KYC - CDD and onboarding of beneficiaries to payment integration with institutes like PFMS, UIDAI and Banks, automation of payments, calculate effort estimation and analyzing the system for enhancements.
- Worked on Agile Implementation of Core Insurance Solution with focus on Reinsurance and Pricing Modules reporting milestones to key stakeholders.
- Managed multiple projects while setting and monitoring KPIs and assisted with business development activities like procuring risk approvals, RFP preparation, Vendor evaluation etc.
Associate Consultant
Performance Improvement Advisory
(Financial Services)
May 2014 - Dec 2015
(1 year 8 months)
Ernst & Young Pvt. Ltd., Mumbai
- Was involved in digital strategy formulation and documentations along with research & analysis for BFSI sector.
- Worked on developing end to end process for wallet service and associated user stories.
- Created Procurement Policy for a commercial bank based on the industry best practices and discussions with top management.
- Assisted in development of licensing application for Payment Bank for a client with key focus on market research and HR Framework for the proposed organization.
- Performed competitive analysis and forecasting and assisted with proposals.
Business Analyst
Mobile Applications
Jul 2012 - May 2014
(1 year 10 months)
Xoriant Solutions Pvt. Ltd., Mumbai
- Lead the Mobile Application Development team including developers and architects to build custom applications. Was involved with all phases of development (analysis, design, coding, testing and deployment).
- Performed application analysis, provided app ideas, and guided team with application flow for better UX along with approving the UI.
- Prepared Business Requirement Documents, FSDs, Use Cases / User Stories etc.
Intern
May 2011 - Sep 2011
(5 months)
Ernst & Young Pvt. Ltd., Mumbai
- Assisted in development of card scheme and card acceptance network for a client with focus on product development, dispute management and fraud & risk management in cards.
- Carried out market research for a leading insurance company to enter India in General Insurance segment.
- Assisted a leading public sector bank in setting up of an IT subsidiary.
- Performed research on specified parameters for an IT giant for providing services to Banks in India.
Intern
Feb 2009 - Apr 2009
(3 months)
Electrotherm (India) Ltd., Ahmedabad
- Worked as a technical analyst for effective implementation, maintenance and monitoring of SAP ERP, a backbone for companywide business processes.
- Learnt various concepts and nuances related to the successful implementation of SAP ERP.
SKILLS & COMPETENCIES
EXPERTISE
- Project / Programme Management
- Functional Requirements Gathering
- Business Process Analysis
- Digital Payment and Wallets
- Documentation
- Bid and Vendor Evaluation
- Statistical Analysis
- Process Design & Optimization
ABILITIES
- Absorb and Articulate complex ideas quickly and accurately
- Steer the team on solution delivery
- Excellent work output even under multiple, tight deadlines
- Client Focused and Adaptable
- Liaison with Govt. Officials, Foreign Entities and Clients
TECHNICAL
- Data Visualization - Power BI, Tableau
- MS Office - Word, Excel, PowerPoint
- MS Visio
- Coding Languages - HTML, CSS, PHP
- MySQL RDBMS
- SQL Queries
- Visual Studio IDE (.Net)
- Microsoft Dynamics (CRM)
EDUCATION
2012
NMIMS University
Mumbai
MBA (Finance) 
Mukesh Patel School of Technology Management & Engineering
B.Tech (Information Technology)
Mukesh Patel School of Technology Management & Engineering
MBA (Tech). 5 year Dual Degree Programme with MBA major in Finance and B.Tech in Information Technology
2006
CBSE
Mumbai
XII (Science)
K.V. INS Hamla
2004
CBSE
Bhopal
X
K.V. No. 1
CERTIFICATIONS
National Association of State Boards of Accountancy (NASBA):
- Understanding Capital Markets
- Finance Foundations: Risk Management
- Creating Your IT Strategy
- Business Intelligence for Consultants
AXELOS:
- PRINCE2® Foundation & Practitioner
Project Management Institute (PMI):
- Project Management Foundations
- Managing Organizational Change for Managers
- Managing Team Conflict
- Strategic Thinking
The Computing Technology Industry Association (CompTIA):
- Ethical Hacking: Introduction to Ethical Hacking
LinkedIn Certifications (Notable):
- Cloud Architechture Core Concepts
- Ethical Hacking: Footprinting and Reconnaissance
- PowerBI Essential Training
ACADEMIC PAPERS
Seminar Paper on ‘Financial Inclusion – Key to inclusive Growth’.
Seminar Paper on ‘Wealth Management and Regulations in India’.
Research Paper on ‘Need for new regulations in Microfinance in India’.
Research Paper on ‘Inflation in India and RBI’s Monetary Policy’ in Business Economics.
POSITIONS OF RESPONSIBILITY
Member of the Computer Society of India (CSI), MPSTME for 2 years
Organized the event GRAFFITI (wall art) in college fest EUPHORIA '07
Organized the event BIZARRW (virtual stock market) in college fest SATTVA '08
EXTRACURRICULAR
Developed various websites and web based games & apps.
Passionate about gadgets and technological advancements.
Well versed on latest trends in software and gaming industry.
Participated in various intra-school and inter-school sports and outdoor activities.
Hobbies include travelling, exploring and seeking knowledge.
CONTACT ME
Tushar JainBusiness Consultant
Phone:
+91 9819360617
Email:
Location:
Gurgaon, Haryana
India
